Frequently Asked Questions
Q.Are you open to the public?
Yes, we are open Monday – Friday from 8 AM – 4PM
Please make an appointment prior to visiting our facilities:
California Office (714) 369-8277
Georgia Office (678) 528-5883
Q. Is shipping free?
No, Shipping is not free. The cost of shipping is determined by the weight of the equipment and the location to where it will be delivered.
Q. How are the items shipped?
If a single unit is purchased, it is shipped fully assembled and on a pallet. If there are multiple items going to one location we can look into other shipping options that may be more cost effective. We do also offer international shipping. Please contact us directly if you need international shipping. International Customers Click HERE
Q. How long does it take for the equipment to ship?
It can take anywhere from 7-10 business days to prepare an order for shipping. It will then ship and transit times vary depending on where it is being shipped to. Once an order ships you will be notified and given all the information necessary to track your shipment.
Q. Is all the equipment in the warehouse refurbished?
No, most of the equipment in the warehouse is used and in working condition. We also have brand new equipment available.
Q. If I cannot find an item I am looking for on your website- can your company find one for me?
Unfortunately, no. Because we sell used equipment we only get what is available in the market. You can check our “New Arrivals” section of the website frequently to see if we have received that particular item in our stock.
Q. Is the inventory in the California location the same as in the Georgia location?
No, each location has its own inventory. Prices also may vary by location depending on the costs associated with getting the equipment back to our warehouse. Please check the website for available inventory:
California Warehouse: www.csmfitness.com
Georgia Warehouse: www.csmfitnessgeorgia.com
Q. What are the payment methods?
We accept: Check, Cash, Wire Transfer, Visa, and Mastercard only. If you are paying by check- the payment must clear prior to the equipment leaving our facility. If paying in cash- we do not accept cash in any amount more than $5,000. We only accept credit card and debit card transactions if they are face to face.
Q. Do you accept American Express?
No, we only accept Visa and Mastercard.
Q. Can I pay via Paypal?
No, we do not accept Paypal.
Q. Do you sell parts?
We sell a very limited inventory of parts: treadmill running belts, drive belts, and decks. You can view our available parts here:
Q. Do you service equipment outside of your facility?
We do not, but we can always refer you to someone that can assist you with that.
Q. Can any equipment be placed on hold?
No equipment can be placed on hold; all equipment must be paid for in full. Once equipment is purchased in full- you will have 5 business days to pick the equipment up from our warehouse
Q. Do you offer layaway?
We do not offer layaway or financing, all equipment must be paid for in full.
Q. Do you offer a warranty?
We do not offer a warranty for any used equipment. We have a 30 day return policy for all used equipment. We will refund the equipment purchase price and sales tax when the equipment is returned to the purchased location at the purchaser’s expense within 30 days of the invoice date.